Cpanel change PHP handler error

There appears to be a bug somewhere  in the cpanel EA4 upgrade process. When changing the php handler after the conversion, you may see an error like this: API failure: (XID ntgxgd) Provide the “type” parameter for the “Cpanel::WebServer::Supported::apache::make_handler” function. I found that this error was caused by the yum-plugin-universal-hooks package, not being installed properly at the time of the conversion. To correct this and be able to change php handlers in Easy apache 4, you will need to do the following: yum reinstall yum-plugin-universal-hooks /scripts/migrate_ea3_to_ea4 –reinstall –run These commands will reinstall the  yum-plugin-universal-hooks and then recompile EA4 to include the correct hooks.   If you are using cloud linux,… Read More

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Security Question Issues

The issue with Security Questions A lot of online enterprises these days use security questions as a safety net in the event you get locked out of your account. You can answer the security questions to recover access to the account and update your password. Sound familiar? Most people see these as a blessing to make sure they always have access to their accounts because they are not going to forget answers like “Who is your youngest sibling?” Or “What High School did you go to?”. Though a safety net to you, these security questions open your account up for any attacker that knows how to get the correct answers. There are… Read More

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Reverse DNS or PTR records, How they work and what they do.

Normally when we do a DNS lookup, we check a domain for an associated IP. Reverse DNS is used to check an IP for an associated domain name. For this to work, you need a PTR record in the  IP address zone file. These records do not go in your domains zone file. PTR records are generally maintained by the owner of the IP, most likely your hosting provider or whoever you may be leasing your IP address from. On a server, the mail server relies heavily on RDNS to verify the sender of a message. If the sending hostname does not match the PTR record, then your message may… Read More

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Why Are Backups Important?

Backups are protection, from any and all disasters. If you don’t have backups of your data, it could be gone in an instant. All that time and money that you have poured into your work, gone. A lot of people say, “oh, that will never happen to me, my stuff is in the cloud. I don’t need to waste money on backups.” They couldn’t be more wrong! People seem to think that the cloud is this magical place where nothing can go wrong. The cloud is made up of a large number of machines that could fail at any moment in a multitude of different ways. If you don’t have… Read More

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Configuring Backups in Cpanel

Backups are very important to a website. If something should happen to the server, whether it be a hardware failure or breach of security, it is always good to have a copy or 2 to revert to. Backups can be set up 2 ways. The host can make backups, download backups and restore backups from within WHM and the end user can do it right from their cPanel account. Configure automatic backups in WHM: Type “Backup” in the find box Just below that, click “Configure Backup” This will bring you to a screen with a lot of options. It is important to pay attention to each option so that you… Read More

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Setting up Custom Nameservers in Cpanel

Using the nameservers on your server can make things a bit easier when it comes to editing your DNS settings. When using the name servers built into cPanel, you can add sub-domains without having to make any changes to the zone file. You can also setup SPF and domain keys with a couple clicks. This setup is ideal for small servers only hosting a few sites. If you are hosting a large number of sites it may be in your best interest to set up a separate nameserver server to ensure the single nameserver won’t be overloaded, thus taking your sites down. They do offer DNS clustering that works great… Read More

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What do I do if I think I am hacked?

Getting hacked is a nerve-wracking experience! The first thing to do is make sure to run a backup. Even though the site is hacked,  there may still be usable data to rebuild from. Make sure to save this backup locally, or off-server is possible. We have seen numerous instances where after some time the hacker will just delete all of the data. The next step is to get in contact your point of contact for site issues, usually either your host Or developer. If you are the developer, and your host does not provide support, unfortunately, you would usually be alone in the instances, and it would be up to… Read More

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Creating a Database in cPanel

Creating a Database in cPanel has a couple of steps to it. After creating the database, you will also need to create a user and then add that user to the database. The last 2 steps are commonly missed. Remember if you want cPanel to recognize the database, you will need to create it from cPanel. If you create the database from command line, it will still work, however cPanel will know nothing about it. First you will need to: Login to the sites cPanel Go to MYSQL databases. Now that you are here you can do all three steps on 1 pages. Create the database Create the User and… Read More

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Making sure your down site, is really down

Seeing your site down can be nervewracking! Sometimes, due to security settings, your server may block your IP address in its firewall. The first step to make sure your site is truly down is to check using a proxy server. There are many out there if you use an internet search, you can find them. Once you are on the page, just put in your domain, and then check. If it pulls up, Your site is not actually down globally, but instead just for you.   If your site is not showing when using a proxy site, then chances are, something is wrong. Please immediately put in a ticket and… Read More

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