Do you have a minimum charge?

Our minimum charge is 15 minutes. If you have multiple tasks you need done, you can put them all in 1 ticket to get the most out of your money! After the first 15 minutes you are charged by the minute.

Are your admins certified?

Each of our admins possesses an RCHSA certification or higher as well as a cPanel certification. 

How long will it take to solve my issue?

It is hard to give an overall statement on how long it will take to make your adjustement or troubleshoot your issue. There are a lot of variables that are going to be different for every situation. Our average resolve time is between 15 and 30 minutes of paid work. 

Are you a web host?

We are not a webhost, we only provide technical support. If you are looking for a new host, open a ticket and we will be more than happy to help you find the host that is right for you.