Need to supplement your in-house support team? Need to work under your own brand? We can Help!

Are you starting your own hosting company? Do you need help clearing that backlog of tickets? Do you need flexible on-call phone support? We are here 24/7 Holidays & Weekends included, Ready to assist your customers with expert WhiteLabeled Support. With WhiteLabel Support from SubversiveTech, We take care of your support load, as you!

Our team of trained, US Based technical support admins is ready to seamlessly take on your customers' tasks and get them completed as quickly and efficiently as possible, all branded to your to your companies identity.

Calls, Chats, Or tickets, We can do it all!

Either By the hour, By the job, Or a custom billed solution, We are ready to work with you to create a branded support experience for you and your customers that will have them singing your praises.

Interested in learning more about how we can help? Just open a chat, ticket, or give us a call.

Ticket Support

Get the best technical support you have ever seen!  We are a 100% US Based Company, a Proud Michigan Company!, always ready to tackle your customers' issues. We can even help take care of your infrastructure!

 

Let us know your support volume on a daily/weekly basis, and we can get you a quote

Chat Support

Want to provide a fast and efficient way to your customers to get support? Chat is the best of both Phone and Ticket support!

Live interaction, and documentation of all conversations for easy review & Investigation of customer issues.

Chats are also the fastest avenue of support, As low as a 50 second SLA!

 

Our chat system allows for customization of the widget that goes onto your site. We can color the widget to go perfectly with your site, Providing the most seamless experience for your customers.

 

 

Phone Support

Need On call Phone Support? Want a dedicated phone number for your customers? *800/Toll Free Number? We can do it!

We are able to provision phone numbers to our phone system, Allowing your customers to call in with issues.

Have an SLA to meet? We can work with you to make sure the mark is always hit, and then provide Top-Notch 100% US-based Technical Support to your customers.

 

For Pricing Inquiries, Please contact us

 

*Additional charges apply for Tollfree/8XX Numbers

With Multiple Service Options to be as cost-effective, while fully supporting your customers.

Monthly charges with discounts on the hourly rate--on demand/As needed support--And Escalation support so you are fully covered to support your customers fast and efficiently!

 

Tier1, Tier2, And Escalations, We can handle just about any hosting or Linux support needed.

 

»Dedicated Admins Or teams Available

»Shared Support Teams

»On-call as needed

»Part-time

»Full-time

 

T1 Level Support
T2 Level Support
Escalations Support
On-Site Support
Remote Desktop Support
T1 Level Support

T1 level support is the First Line of support for customers. Our T1 Technicians can support:

-General cPanel/Plesk Questions & Customer support

 

-cPanel & Plesk errors

 

-WordPress & other CMS errors/issues

 

-WordPress Site Optimizations

 

-Basic Site Software Assistance

 

-Basic .htaccess troubleshooting

 

-Sales & Billing Assistance on your own system (additional Monthly cost)

 

 

T2 Level Support

 

For more advanced issues, and troubleshooting, Software installation, and configuration! Our T2 technicians are trained and experienced in a wide range of issues.

 

-Limited Remote Assistance

-Site errors

-Non-Control Panel LAMP Stack assistance

          -Manual Apache Vhost creation
          -PHP Version Installations

-Security Investigation

-Server optimizations

-MySQL Investigation

-Server Software installations

-Web server configuration
-Apache
-NginX
-LiteSpeed
-Varnish

-MailServer Configuration
-Exim
-Postfix
-And More!

Escalations Support

This tier, is the highest tier of support, For those more advanced issues, including but not limited to topics such as:

-Network Infrastructure

-Networking Troubleshooting
-Network setup

-Virtualization & Cloud Support

-ProxMox
-Docker
-LXC
-KVM
-VMWare
-oVirt
-And More!

-Provisioning Systems

-Puppet
-Ansible
-And More!

-Web server Routing Configurations

-Varnish VCL
-Nginx Virtual hosts
-Squid Proxy
-And More!

 

On-Site Support

Yes, we can come to you to!

Need in-office help? Have a large number of servers that need to be decommissioned? Hardware updates?

We can help with a wide variety of tasks when on site. Just let us know what you need, and we can put together a quote!

 

Remote Desktop Support
Need support directly on your computer? Items such as: - Email Client issues - Viewing client-specific issues - Non-technical help - And more Can be supported easier for clients when support technicians are able to assist your customers directly while they are on their computer. When a technician can get access and see exactly what the client sees and can walk them through issues directly, and adjust settings as necessary. Clients also have the ability to see exactly what needs to be done, instead of trying to replicate a set of spoken or text steps to solve an issue.

Need more than just support for your customers?

We have the ability to support both your customers And take care of your infrastructure!

>> Weekly server updates and maintenance

>> Server Optimizations

>> cPanel updates

>> Service Migrations

>> And More!

 

Need On-site server maintenance? We can have it arranged! Please contact us for more information!

 

 

We can custom craft a plan to fit your needs! Packages or by the Hour

 

 

 

 

Please inquire below for more information or a quote!